We're here to help! Choose the best way to reach us:
For general inquiries and support:
info@wellnez.ai
For privacy-related questions:
info@wellnez.ai
For subscription and billing inquiries:
info@wellnez.ai
Found a bug? Please include your browser name/version and a description of the issue:
info@wellnez.ai
We typically respond within 24-48 hours during business days.
Q: Why isn't my camera working?
A: Make sure you've granted camera permissions in your browser. Look for a camera icon in the address bar. Try refreshing the page or using Chrome.
Q: Is my video recorded?
A: No! All camera processing happens locally in your browser. Nothing is recorded or sent anywhere. See our Privacy Policy for details.
Q: How do I cancel my subscription?
A: Go to Settings → Subscription → Cancel Subscription
Q: The AI isn't tracking me well. What should I do?
A: Ensure good lighting (face a light source), sit at arm's length from the camera, and make sure your face/body is fully visible in the frame.
Q: How do I reset my streak?
A: Your streak resets automatically if you miss a day. To manually reset all data, clear your browser storage for this site.